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Registered Compalints (99)
Replied Compalints (129)
Average Time 2 - 7 Days
With reference to above I would like bring to your notice that I have been misquoted this policy benefits by your advisor/ agent on call dated August 12, 2012 Sunday. I purchased the policy-50319258 on August 17, 2012. I was assuming the benefits as it was told on phone conversation till I received the Policy Document during January 2013. I have tried to call the agent meanwhile but the phone no. was off for months and now someone else pick the phone. Below are the details:
I received a promotional call from one of your advisor – Ashish Aggarwal (As mentioned by him on call) on 12 August, 2012, Sunday – Cell no. – 9555154524. He told me that he is RLIC employee (Emp id – 000431 -- as said by him) and works in CP, Delhi. He introduced me the Plan for premier customer as I have to pay Rs. 50,000/- per annum premium – total of Rs. 2,50,000/- for 5 years, and after 5 years i.e. 6 year I will get Rs. 4,35,538.00 as money back amount. Also I am eligible for 15 years of life cover and health medical benefits cover of maximum Rs. 3,00,000 each. I found this Plan really good and he mentioned I will receive the document soon. So, I purchased this policy. Later when I received the Policy document it came to my notice that whatever the advisor had told not a single thing was mentioned in that. When I have tried to call the agent, the phone no. was off. So later, I clarified the benefits from customer care number then It come to my notice that this is possible Insurance fraud. I was totally shocked. Then I wrote an email to Reliance customer care on February 2, 2013 regarding - What exactly happened and who was that agent and not received a response on that email. Later, I visited your branch at Karkardoma, Delhi and one employee and that receptionist suggested that you can apply for policy cancellation under free look since you received the Policy Document very late. The complaint reference no. for the same was – 0015099237/1.
Please understand that Rs. 50,000 is really a big amount and I am very disappointed so far, from customer care and also from branch feedback. First of all, I would like to request you to please take strict action against the advisor immediately. Also, please cancel my policy and return me first premium as this was a possible insurance fraud.
Please look into this matter at earliest as it’s not good on part of reliance. I am very frustrate and upset because of this wrong information and misleading the customer. I am also open for any negotiation in terms of reliance documentation/ admin charges if applicable any. I can be contacted on phone or email.